Working with families – comparing two different approaches

Key features

  • The skills for working with families on residential
  • Two contrasting approaches
  • Creating a 'home from home'

In this case study, two family support workers from the South Manchester Inclusive Learning Enterprise (SMILE) Trust and South Hetton Learning Away partnerships share the different way they use residential experiences to work with families and young people.

In County Durham, Extended Services Coordinator Kelly Youngs helps the three Learning Away schools to engage families in residentials right on their doorstep; whereas in Manchester, Family Residential Coordinator Sue Fisher takes families to a cottage in the Peak District. Both approaches – ‘near’ and ‘far’ – are successful in supporting families to communicate better and become more resilient.

In this filmed interview, Kelly and Sue talk to Kate Breeze, PhD researcher, and Chris Loynes, Learning Away advisor, about the structure of residentials, creating a ‘home from home’ and modelling appropriate behaviour to encourage high quality communication within families.

Watch the film to find out more.